Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Zunelo Digital’s retainers, one-off website projects, and Zunelo Academy courses.

1. Monthly retainers (SEO, Local SEO, Google Ads, Social Media)

• Retainers run month to month with no lock-in contract.
• You can cancel any time by writing to growth@zunelo.in or on WhatsApp; cancellation takes effect at the end of the current paid billing month.
• We do not refund the current month’s fee once work has started, since the fee covers work performed and third-party spend (e.g. ad platforms, tools) already committed that month.
• If you cancel before any work has started in a billing cycle, we will refund that cycle’s fee in full.

2. Website development & one-off projects

• An upfront deposit (as set out in your proposal) confirms the project and covers planning and initial work; this is non-refundable once work begins.
• If you cancel before any work has started, the deposit is refunded in full, less any payment gateway fees already incurred.
• The balance payment, once the site or deliverable is handed over and approved by you, is non-refundable.
• The ₹5,000 website launch offer is a fixed-price package; if you cancel after we’ve started build work, the ₹5,000 is non-refundable, as it covers the work already delivered.

3. Zunelo Academy course fees

• Full refund if you cancel at least 7 days before the course start date.
• 50% refund if you cancel within 7 days of the course start date but before session 1.
• No refund once session 1 has taken place, though we will help you transfer your seat to the next cohort where possible.

4. How refunds are processed

Approved refunds are made to the original payment method within 7–10 business days. Any payment gateway or bank charges already incurred are deducted from the refunded amount.

5. Contact

To request a cancellation or refund, email growth@zunelo.in with your name, service/course, and payment details. We aim to respond within 2 business days.