Cancellation & Refund Policy

1. Introduction

At Zunelo Digital, we are committed to delivering high-quality digital marketing services, including SEO, Google Ads, and Website Development. We operate with full transparency to ensure that our clients understand our billing structure, cancellation processes, and refund policies.

2. No Lock-in Contracts

We pride ourselves on an ethical approach to business growth. We do not enforce long-term "lock-in" contracts. All our ongoing retainer services (such as Monthly SEO or Google Ads Management) operate on a flexible month-to-month basis.

3. Cancellation Policy

• Notice Period: You may cancel your monthly retainer at any time by providing a written notice at least 15 days prior to your next billing cycle.
• Processing: Upon receiving your cancellation request, we will stop any future billing, wrap up the current month's deliverables, and hand over any necessary assets (reports, login credentials, etc.) at the end of the paid billing period.
• Late Cancellations: If you cancel with less than 15 days' notice before your next invoice date, you will be billed for the upcoming month, and services will be rendered until the end of that period.

4. Refund Policy

Because digital marketing and web growth involve dedicating significant time, manual effort, and upfront resources (such as software licenses, content optimization, and technical audits), our general policy regarding refunds is as follows:

4.1 Ongoing Monthly Retainers (SEO, Local SEO, Google Ads)

• Payments made for the current or past months are strictly non-refundable. The fee covers the time, strategy, and execution provided by our team during that period.
• SEO results are inherently subject to search engine algorithmic changes. We guarantee ethical, white-hat execution but cannot guarantee specific algorithmic placements, hence refunds based on ranking changes are not provided.

4.2 One-Time Projects (Website Development, Audits)

• Before work commences: If you request a cancellation before any work has started (within 48 hours of payment), we will issue a full refund minus any payment gateway transaction fees.
• After work has commenced: Project deposits (typically 50% upfront) are non-refundable once the discovery, silo strategy, or development phase has begun, to cover the labor hours already invested.

5. Contact Us

For any questions regarding billing, cancellations, or refunds, please reach out to us:

Zunelo Digital
Bangalore, Karnataka, India
Email: growth@zunelo.in